Use PlayOn HQ to quickly create ticketing for your events.
To create an event, your HQ account will need to have access to the necessary permissions to do so. Please see the Creating and Managing Contacts article for more information.
Getting Started
To get started, you can click on Create a single event from the Quick Start menu in the Dashboard.
Chose Athletic to create scheduled ticketing and streaming events. Then click Continue to proceed.
Adding an Event
Start completing your required event details, listed under Required Settings on the left.
As you modify these event details, you can see the changes reflected in real-time in the right-hand panel.
Next, enter the Sport, Gender, and Sport Level.
When choosing multiple sport levels, such as Junior Varsity and Varsity, be sure to select Different start time for all teams.
Required Settings
Schools: Add/Edit Opponent(s) or Participant(s) for your event by searching in the Search for a school box. Your school will be listed as the Home and Financial school by default.
Be sure to pay attention to the school's logo, city, and state. This can make sure you choose the correct one.
Event Name: You can specify a particular Event Name here or allow the default of Home vs. Opponent to save. This will appear at the top of your GoFan event page.
Event Date and Time: This is the actual time your event will start. The time zone will automatically be set to the school’s time. You can also choose All Day Event by turning the toggle on (blue). You can also choose to specify an event end date & time.
Gate Opening Time: This controls when your tickets become available for use. By default, this is set to 4 hours before the event begins. You can also turn on Tickets valid anytime if you want to be able to validate tickets at the gate immediately without a validation window.
Venue setup: This will be pulled in directly from your school settings. However, if you have a unique venue for this event or a specific location at the venue, you can update it here. After making adjustments, you can hit Update to publish the changes live to your GoFan Page.
Setup Ticket Types
Creating Default Tickets
The creation of default tickets allows for faster, more efficient event creation. Tickets will automatically populate whenever an event is created. This also helps to ensure that box office is always enabled, without toggling it on for each ticket.
If you want to setup default ticket prices ahead of time, you can navigate to the Accounts page in your Dashboard and click Create Tickets under the Ticket Prices panel.
Ticket Setup During Event Creation
Ticket Setup is the total amount of tickets you want to sell for the event. If you don’t like to limit capacity, choose Unlimited tickets.
Turn on Ticket distribution to split the total tickets for your event between the home school, opponent, and participating schools.
For more details on managing ticket availability, see our guide How to Manage Event Capacity and Ticket Sales.
Click Add Ticket Type and fill in the ticket information. Please note Attendee pays fee is turned on by default. Turn this off if you would like the school to absorb the fee. The Allotment field is optional.
You will see the Box office ticket option only if your school is set up to sell tickets with GoFans cashless products. See our Box Office Ticket Management article if this is the case for your school.
Ticket color: Click on the color wheel to the left of the ticket name box to select a color that will display on your attendee's mobile device. You can utilize different color for each of your tickets, or just use it to show off your school colors!
Optional ticket settings will allow you to define the start date and time for a specific ticket. You will also have the option to Set the maximum number of tickets a customer can purchase per order for the ticket.
Optional Settings
Navigate to the Optional Settings in the left-hand panel to customize your event even further.
Event visibility: If you want to hide your event due to the use of unique links or you want to set the event to go live on the site at a later time and date, turn on Hide this event on a school's GoFan page.
Configure GoFan Page will put this event at the top of the Upcoming Events list on GoFan. If you don't chose to configure the GoFan Page, the event will be listed in the order of date of event.
The Buyer Purchase Limit limits the number of tickets available per order. Fans can go through the funnel and complete multiple orders, but this limits the number of tickets per order.
Access and Promo Codes: This is optional, depending on your event needs. Check out GoFan Training Resources to learn more information on how to take advantage of this feature.
Event Alert: A text box that will appear at the top of GoFan.co with any high-priority information. For example, ”Clear bag policy only."
Custom Descriptions:
- Ability to customize your event page with images and robust text formatting to ensure that fans purchasing tickets have necessary and relevant information. Important to note that images should be no larger than ~1000px wide, as a larger image could cause performance issues on both the HQ and GoFan sites.
- You can define an Event Theme that appears on your GoFan event page.
- A custom sports name will overwrite the sport on your GoFan event page.
- The description is a detailed description of your event. For now, it is text-based only, but you can reach out to our team if you need additional formatting.
Tickets on Sale: If Tickets go on sale immediately when this event is added is turned off, you can specify when ticket sales start and end. Setting an end time while the event is still going on will restrict your ability to sell on GoFan.co or Box Office.
Collecting Additional Information from Attendees
You can add additional information fields to your tickets if you'd like to collect more details from your attendees as they're purchasing tickets.
When creating tickets, in Optional Settings you'll find the Additional Information box. Click Collect additional info to get started.
If you've already created your event, click Event Management on the event page. In the Optional Settings box, click Update settings.
On the left, select which of your ticket types you want to create additional fields for.
Use the dropdown menu under Information Types to select which fields you want to add to that ticket.
In addition to the field options here, you can also create custom fields. Just toggle on the Custom fields option.
You can then enter a custom field name, select which field type you want to use to collect answers, and enter any options that attendees can choose from.
Once you've created your additional information fields, just click on Save additional info.
Publish Your Event
Once all of your event details are complete, click Publish Event in the bottom right.
This option will be greyed out until you've completed all of your required settings.
Editing Events
Once your events have been published, you can make changes at any time in PlayOn HQ.
Click Events from the quick start menu on the left.
Hover over an event and click the three-dot icon to View, Edit, Duplicate, Reschedule, Manage Attendees, get Event Insights, or Cancel the event.
If you do not see the three-dot button, you may need to scroll to the right or zoom in or adjust your browser's size.