In order to create an event, your HQ account will need to have access to the necessary permissions to do so. Please see the Creating and Managing Contacts knowledge article for more information.
To create a single event, you have two options:
1. You can click on Create a single event from the Quick Start menu from the dashboard.
2. Or you can click on the Events tab. From the Events menu, click on Add Event, specify the type of event you wish to create, and click Continue.
Event Type: Here, you can define the Type of event, Sport level, and whether the event is a Post-season event or not.
Hint: Pay attention to the school's logo, city, and state. This can make sure you choose the correct one.
Event Date and Time: This is the actual time your event will start. The time zone will automatically be set to the school’s time. You can also choose All Day Event by turning the toggle on (blue). You can also choose to specify an event end date & time.
Event Name: You can specify a particular Event Name here or allow the default of Home vs. Opponent to save. This will appear at the top of your GoFan event page.
Gate Opening Time: This controls when your tickets become available for use. By default, this is set to 4 hours before the event begins. You can also turn on Tickets valid anytime if you want to be able to validate tickets at the gate immediately.
Venue information: This will be pulled in directly from your school settings. However, if you have a unique venue for this event or a specific location at the venue, you can update it here. After making adjustments, you can hit Update to publish the changes live to your GoFan Page.
Event visibility: If you want to hide your event due to the use of a hidden link(s) or you want to set the event to go live on the site at a later time and date, turn on Hide this event from the school's GoFan page on.
Tickets on Sale: If Tickets go on sale immediately when this event is added is turned off, you can specify when ticket sales start and end. Note: Setting an end time while the event is still going on will restrict your ability to sell on GoFan.co or Box Office.
Access and Promo Codes: This is optional, depending on your event needs. Click on Learn more for more information on how to take advantage of this feature.
Event Alert: A bar that will appear at the top of GoFan.co with any high-priority information. For example, ”Masks Required”.
- Ability to customize your event page with images and robust text formatting to ensure that fans purchasing tickets have necessary and relevant information. Important to note that images should be no larger than ~1000px wide, as a larger image could cause performance issues on both the HQ and GoFan sites.
- You can define an Event Theme that appears on your GoFan event page.
- A custom sports name will overwrite the sport on your GoFan event page.
- The description is a detailed description of your event. For now, it is text-based only, but you can reach out to our team if you need additional formatting.
Pin to Top will put this event at the top of the Upcoming Events list on GoFan.
The Buyer Purchase Limit limits the number of tickets available per order. Fans can go through the funnel and complete multiple orders, but this limits the number of tickets per order.
Setup Ticket Types
Ticket Availability is the total amount of tickets you want to sell for the event. If you don’t like to limit capacity, choose Unlimited tickets.
Turn on Ticket distribution to split the total tickets for your event between the home school, opponent, and participating schools.
Click Add Ticket Type and fill in the ticket information. Please note Attendee pays fee is turned on by default. Turn this off if you would like the school to absorb the fee. The Allotment field is optional.
You will see the Box office ticket option only if your school is set up to sell tickets with GoFans cashless products. See Box Office Ticket Management if this is the case for your school.
Optional ticket settings will allow you to define the start date and time for a specific ticket. You will also have the option to Set the maximum number of tickets a customer can purchase per order for the ticket.
Editing Single Events
Once your events have been published, you can use GoFanHQ to make changes at any time. You can access your events directly from the Dashboard and Events tab by using the hamburger menu in the top left-hand corner.