If you are new to GoFan or simply looking for a refresher on how to manage your account, financials, events and passes in HQ, the following resources are the best place to start:
Financial Settings and Reports
Event Creation - Via Partner Integration, Full Season or Single Event
Restricting Sales with Access Codes
Using QR Codes and Event Promotion
Manage Attendees (Comp tickets, request refunds, download a list of purchasers)
General Account Setup
Learn how to setup the basics of your account (address, venues, logo, etc.) and manage the users that will have access to HQ.
Financial Setup
We'll show you how to define your direct deposit information or billing address for checks along with the cycle in which you can be paid. The Financial Hub is also the resource for accessing all your event and payment reports.
Event Creation
1. Adding Events Automatically from our Partners
The Event Monitor is the fastest way to get your events created for ticketing using the integration we have with other systems and ensures links are available on VNN websites. Currently GoFan integrates with Arbiter, DragonFly, rSchool, and VNN.
2. Full Season Event Creation
Create a full season of events for a given sport or level all at once. This option, along with using the Event Monitor above will give you the flexibility to make some changes in bulk if needed.
3. Single Event Creation
If you are looking to create events for Performing Arts, School Dances, Camps, Registrations, or anything you want to collect money for...this is the path for you!
Creating a Mobile Pass
Mobile or Season Passes are a great way for fans to support your programs and skip purchasing for individual events. We'll show you how easy it is to create a pass and configure it for your specific needs.
Restricting Ticket or Pass Sales with Access Codes
Access codes are a simple solution for limiting who can purchase certain types of tickets or passes. For example, if you want to limit which students are able to purchase tickets to a dance or offer a zero dollar pass to your faculty, we can show you how easy it is to make that happen.
QR Codes and Event Promotion
Learn how to download QR codes for your events to promote ticket sales and quick purchasing.
Manage Your Attendees
Issuing complimentary tickets, requesting refunds and downloading a list of your purchasers is only a few clicks away.