Reschedule, Cancel, or Delete?
If you are unable to hold your event at the scheduled time, or no longer need it in your account, you have the options to reschedule, cancel, or delete.
When you reschedule an event, tickets will automatically be transferred over to the new event day and ticket holders will automatically be notified of the date change.
The difference between cancelling an event and deleting it is determined by whether you have ticket sales or not.
You can cancel an event with existing ticket sales or delete an event with no ticket sales. When an event is cancelled, you have the option for GoFan to automatically send out emails notifying ticket holders of the cancellation. Ticket refunds will be processed automatically in 1-2 business days.
You can delete an event that does not have any ticket sales and remove it completely from your account.
How to Reschedule an Event
To reschedule an event, go to the Events page from your PlayOn HQ Dashboard.
Navigate to the three-dot button on the right-hand side of your events. You will see the option to Reschedule event.
If you do not see the three-dot button, you may need to scroll to the right or zoom in or adjust your browser's size.
You will see your current ticket sales, if any, and can chose to send an email notification to any existing ticket holders about the reschedule.
Select your new event start date and end date and start time and end time, if applicable.
Click Reschedule event to complete the process.
How to Cancel an Event
If you can't reschedule, and you already have ticket sales for your event, you can chose to cancel it.
If you don't have ticket sales yet, you can delete your event.
On your PlayOn HQ Dashboard, click the Events tab.
Navigate to the three-dot button on the right-hand side of your events. You will see the option to Cancel event.
If you do not see the three-dot button, you may need to scroll to the right or zoom in or adjust your browser's size.
You'll see a pop-up explaining your current ticket sales. You can chose to send an optional email notification to any existing ticket-holders about the event cancellation.
You will need to check the box confirming that you want to cancel the event and then proceed to click Cancel event in order to complete the process.
Once your cancellation is complete, you will see the event visibility change to Cancelled.
How to Delete an Event
Deleting an event will permanently remove it from your account in HQ and from the purchasing page of your school in GoFan. You can delete an event that has not had any ticket sales yet.
On your PlayOn HQ Dashboard, click the Events tab.
Navigate to the three-dot button on the right-hand side of your events. You will see the option to Delete event.
If you do not see the three-dot button, you may need to scroll to the right or zoom in or adjust your browser's size.
You will receive a warning message indicating that deleting your event will permanently remove it and that this can't be undone. Click Delete event to complete the process.
The deleted event will be removed from your events page.