How to cancel/delete an event
School admins will now have to ability to cancel/delete an event from within HQ. This process can be accomplished in various ways, which I will show you below. With all event cancellations, you can send notifications to ticket buyers alerting them of their canceled event. You also will have the opportunity to reschedule your event if needed. Once the event is canceled, our finance team will be alerted and begin processing refunds for all purchasers. If you would like the refund process expedited, we ask that you write in your cancellation request as well.
How to reschedule an event -
Step 1:
You can cancel your event from your event dashboard, as seen below.
Step 2:
Event Dashboard -
On your event dashboard, you must navigate to the three dots on the right-hand side of your events, and there you will see the option to cancel your event. You will then receive a warning message to ensure that you want to proceed with canceling/deleting your event.
Step 1:
Step 2:
Inside of manage attendees -
You also have the option to cancel the event in the manage attendees section, as seen below.
Inside of your event in HQ -
You can cancel it ONLY if the event has sold tickets inside of your event. If the event has not sold any tickets, the delete function will not appear. Like your event dashboard, you must check a box to ensure you want to cancel the event and send notifications to those who purchased tickets. You will also have a detailed description of the tickets sold, ticket sales, tickets used, and % of tickets used. Once your event is canceled, you will still have the option to restore your event as well.
Step 1:
Step 2:
Step 3 (canceled ticket):
Step 4:
Mobile HQ –
Cancellations inside of mobile HQ are very convenient! You will now have the option to cancel the event by following the few steps below.
Step 1:
Navigate to the event that you would like to cancel and clone the “edit” button
Step 2:
Scroll down to the bottom of the edit screen and click “begin cancellation” and you will arrive at this screen.
Step 3:
Here is a screenshot of the event details page via mobile HQ.
