Box Office - Credit Card Transactions will not process

Please follow the steps below:

• Inserting or swiping the card:
  • If inserting, confirm the card is fully inserted and left until the transaction is complete. (green checkmark)
  • If swiping, confirm the mag strip is facing the correct direction. (there is a visual on the card reader)
• School WiFi can block credit card transitions. Switch to LTE and retry.
  • If wifi is required, please reach out to your school IT department. Provide them with the information below to allow all traffic from the GoFan site:
    • 1. First, make sure that port 63357 is open 
      2. The URL that uses the port is https://tms.bbpos.com:63357
      3. If you are still experiencing issues, make sure that the following domains are whitelisted as they are accessed by the GoFan Box Office application:
      • stripe.com
      • googleapis.com
      • gofan.co
      • amazonaws.com
      • azurewebsites.net
      • bbpos.com
• Disconnect the card reader and close the Box Office app.
  • Then reopen the Box Office app and reconnect the card reader. Attempt transaction again.

If these steps don't solve the issue, please submit a Support Request.