Box Office - Credit Card Transactions will not process

If your Box Office device is not processing credit card transactions, follow the troubleshooting steps below. 

1. Identify the Issue: 

• To see if the card was not read properly, insert or swipe the credit card again:
  • If inserting, confirm the card is fully inserted and left until the transaction is complete. (green checkmark)
  • If swiping, confirm the mag strip is facing the correct direction. (there is a visual on the card reader)
• To see if it is an issue with the WiFi, switch to LTE and retry the transaction.
  • School WiFi can block credit card transaction 
  • If wifi is required, please reach out to your school IT department. Provide them with the information below to allow all traffic from the GoFan site:
    1. 1. First, make sure that port 63357 is open 
       2. The URL that uses the port is https://tms.bbpos.com:63357
       3. If you are still experiencing issues, make sure that the following domains are whitelisted as they are accessed by the GoFan Box Office application:
          • stripe.com
          • googleapis.com
          • gofan.co
          • amazonaws.com
          • azurewebsites.net
          • bbpos.com

2. If neither of those steps work, follow the below steps to restart the device. 

• Disconnect the card reader and close the Box Office app.
  • Then reopen the Box Office app and reconnect the card reader. Attempt transaction again.