The Financial Settings in GoFan HQ determine the frequency with which you will be paid for your events. To access these settings, navigate to Accounts from the left-hand menu of GoFan HQ. From the Accounts Page, select Edit on the Financial section at the bottom left-hand-side of the page. GoFan supports two default payment cycle options:
- Calendar-Based - The GoFan Calendar-Based payment is calculated for all the live payments and refund transactions processed for your account for the previous week, Monday through Sunday. You will now get your weekly sales activity paid out the following Tuesday. Some of the payments may be presales for future events. Some events may receive multiple payments before the event closes due to the presales. The Weekly Payment Statement will be sent out on Thursday.
- Event-Based - The GoFan Event-Based payment is calculated for all the closed events for your account for the previous week, Monday through Sunday. You will now get your weekly sales activity paid out the following Wednesday. The Weekly Payment Statement will be sent out on Thursday. *Please note that this option should NOT be selected for booster club organizations needing frequent payments or events with long periods, such as season passes and Homecoming/Prom dance events.
- Override a Specific Event - You can define a unique payment cycle when creating the event for specific events, such as School Dances, Mobile Passes, and Registrations. For example, you can get paid after each event for your athletic games but choose to be paid every week for your school dances or Mobile Passes. The option to select a different Payment Cycle is displayed below when creating Mobile Passes and non-athletic events.
Payment cycle preferences are not allowed to be changed after the initial setup. Please contact our Finance Team to make changes by emailing finsupport@gofan.co.
*Financial settings can only be viewed and edited by the Financial contact for your account.