Who is an Attendee?
An attendee refers to anyone who has a ticket to your event, whether the event has happened yet or not, and whether or not they purchased a ticket, claimed a free ticket, or have been refunded or comped.
How to View Attendees
To view details on all of your attendees, navigate to the PlayOn HQ Dashboard and click on the event.
If you're on your event page, from the Event Summary tab, find the Quick Actions panel on the right, select Manage Attendees from the dropdown, and then click Go.
You'll see the Manage Attendees page with a list of everyone who has purchased a ticket. This list can be viewed before or after an event has taken place.
Here you can view the following details:
- Email: GoFan’s unique identifier for the user account
- First name / Last name
- Purchase date
- Purchase time
- Status: If the ticket has been used or refunded
- Ticket type: Which ticket type they purchased or a Complimentary Ticket
- Order ID: GoFan’s unique identifier for the purchase
- Promo code: If a promo code was used for the purchase
How to Generate an Attendee Report
To generate a report of attendees (before or after the event), click Download attendees. This will generate a CSV file that you can download from your browser to your device.
This report will also include any additional information fields added to your tickets. For more information, see Collecting Additional Information from Attendees.