In situations where internet access is limited, Offline Redemption will serve as a dependable alternative to the tap-to-redeem option. Fans can now enter events using QR codes on their mobile devices or printed tickets!
How to get started
Scanning tickets for events is managed in HQ, but schools are only able to scan tickets in Box Office. Please make sure you have the following.
3. The new Box Office App (Purple Version) on the iPad(s) or iPhone(s) you will be using
Get the GoFan Box Office App from the Apple App Store:
How to enable scanning for your event
When creating an event, you will see a toggle called Scan using Box Office. When enabled, this option will enable Box Office scanning at the event. Please Submit a Support Request if you dont see this option.
Scanning ticket using Box Office device
Fans that purchase a ticket will receive an email to use at the gate with a QR code that can be scanned. The ticket can also be printed where the barcode will be displayed. Fans can also access their tickets through the GoFan app and gofan.co.
Click on on the scan icon in the Box Office app to acccess your devices camera and point it to your fans ticket barcode. Slelect the use ticket button to redeem ticket.