The Calendar-Based Payment captures all payment and refund transactions processed for your account for the previous week (Monday to Sunday).
There may be an instance where a partial payment is sent for an event, and then the event is canceled, or Refunds issued for an event exceed the amount due in ticket sales for the previous week (Monday- Sunday).
We will fully refund the canceled event to your fans, and process approved individual refunds. The partial payment to you that is refunded to fans will be netted against future payments in the form of a credit balance or carryforward balance. The carryforward balance will show on your weekly payment statement as a deduction.
Please reach out to our finance team email at finsupport@gofan.co for any further questions or concerns.